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Job ID: 1691119
Job Title: Director of Case Management
Location: Chesapeake, Virginia

Chesapeake Regional HealthCare

The Director of Case Management is responsible for planning, organizing, coordinating, managing, implementing, evaluating, and developing the Care Management department. The Director of Case Management guides and directs patient care units and other hospital departments to formulate an interdisciplinary approach to Case Management, while also serving as a resource for all staff to encourage and promote excellent care and safety standards. The Director of Care Management develops and integrates strategies to enhance the quality of care for patients, maintain proper length of stay, improve patient satisfaction and improved healthcare outcomes.

Chesapeake Regional Healthcare Website:?á

Chesapeake, VA area information:?á

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned.

  • Supervise the performance of Case Management staff members including the Bundle Navigator and the Hope program employes.
  • Evaluate staff performance and identify areas of strength and weakness, conducting recognition and/or disciplinary measures as needed.
  • Provide yearly performance appraisals to staff.
  • Direct the overall activities of the Case Management and implement efficiency measures.
  • Prepare and maintain staff schedules and approve time off requests for team members; approve Kronos before submitting.
  • Provide timely feedback, written and/or verbal reinforcement, and regular staff and/or one-on-one meetings.
  • Develop and achieve departmental goals and objectives; develop and work towards departmental and organizational dashboards.
  • Monitor payroll to ensure adherence to payroll policies.
  • Perform random chart reviews to ensure timeliness of Case Management activities.
  • Monitor documentation in the software platforms for appropriate use
  • Work closely with the Chief Medical Officer as appropriate to ensure the timely resolution of issues.
  • Ensure that quality Care Management processes are provided to patients.
  • Maintain data and metrics to submit to the Revenue Cycle Committee
  • Report and develop timely reports to submit to the Utilization Management Committee as directed by the CMO.
  • Review UR plans annually, revising as necessary, and submit to the Chief Medical Officer for approval by the Utilization Committee and Medical Executive Committee

Supervisory Responsibilities

  • Reports to: Chief Medical Officer
  • 23 FTE?ÇÖs
  • Supervises: Case Management staff including Care Managers and Social Workers, Bundles Navigator and Hope program staff
  • Responsibilities: Maintaining the Case Management, Patient Improvement, and Patient Safety departments, as well as their corresponding capital and operating budgets

Education and Experience

  • Minimum Required Education: Master of Science in Nursing or related field or ability to obtain within 2 years of hire.?áRegistered Nurse license required.
  • Experience: 5 years in an acute care case management department and 2 years management experience within an acute care facility

Certificates, Licenses, Registrations

  • Registered Nurse
  • CCM or ACM within 2 years of eligibility

Growth for Hospital:

  • Complete Magnet process in December 2023
  • Launch Open Heart Program in Spring 2024
  • Work towards establishing a Trauma Center by Summer 2024
  • Open the Psych Wing in Fall 2024