Our client, a growing construction technology company, is seeking a Customer Success Manager to work directly with commercial contractors throughout the customer lifecycle. This person will guide customers from implementation and onboarding through adoption, expansion and renewal, helping teams successfully integrate the platform into their existing project workflows.
The ideal candidate brings hands-on commercial construction experience and understands how project teams manage change orders, cost documentation and communication between contractors and project stakeholders.
Responsibilities
- Manage customer relationships from onboarding through adoption, expansion and renewal
- Lead implementation, training and rollout efforts for contractor customers
- Work with project teams and company leadership to increase adoption across organizations
- Help customers incorporate new technology into existing construction workflows
- Support product evaluations and pilot programs when needed
- Develop strong relationships with both executive stakeholders and day-to-day users
- Identify adoption challenges and create plans to improve engagement and utilization
- Partner with sales teams on customer transitions, account strategy and expansion opportunities
- Gather customer feedback and communicate product needs and recurring challenges internally
- Collaborate with product teams on enhancements and new functionality
- Help customers understand and measure the operational value of the platform
Qualifications
- Commercial construction experience is required
- Direct experience managing change orders and related project documentation
- Background as a Project Manager, Project Engineer, Assistant Project Manager or similar construction role strongly preferred
- 3+ years of relevant professional experience
- Strong project management and organizational skills
- Proven ability to develop relationships with multiple stakeholders within an organization
- Comfortable communicating with field teams, project management personnel and executive leadership
- Ability to manage multiple customer initiatives simultaneously
- Strong written and verbal communication skills
- Ability to work effectively across sales, product and other internal teams
- Comfortable working in a fast-moving, growth-oriented environment
The Opportunity
This is an opportunity for someone with commercial construction experience to move into a customer-facing technology role while continuing to work closely with contractors and project teams.
The company provides software designed to improve traditionally manual and fragmented construction processes, giving contractors a more efficient way to manage project information, communication and cost-related workflows.
The Customer Success Manager will have significant influence over the customer experience, including implementation, adoption, account growth and the feedback used to guide future product development.
The position offers flexible remote work, competitive compensation, comprehensive health benefits and equity participation.
